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Important Information

Booking Terms & Conditions

All guests must be at least 18 years of age. Strictly no children or infants.

Book Now – Pay Later

Your nominated Credit Card is charged 7 days prior to arrival, once the free cancellation period has expired.

Prices are in AUD

No Booking or Credit Card Fees apply for direct bookings.

Check-in time is from 2pm Check-out time is by 10am (Daylight Savings Time)

Late check-out requests must be pre-arranged with management and any applicable fees will be advised at the time of the request

Cancellation Policy

LOW SEASON:

All cancellations or changes to bookings must be made at least 7 days prior to booked arrival date.
In the case of a late cancellation (ie. later than the above timeframe), or a no show, the full value of the booking will be charged to the nominated credit card.

Deposits may be transferred to another booking without cost provided the booking is amended in accordance with the above timeframe.

HIGH SEASON:

50% of the total cost is due 7 days from making the booking, with the final payment due 14 days prior to arrival. Your nominated credit card will be automatically deducted on the relevant dates.
Bookings made within 14 days of the arrival date will have their credit card deducted for the full amount at the time of making the booking.
If for any reason payment is not able to be processed on the due date, Clubyamba reserves the right to cancel your booking and apply the appropriate cancellation charges below.
Cancellations:

  1. If a guest cancels a confirmed booking greater than 3 months prior to commencement, a fee equivalent to the first night’s accommodation will be forfeited.
  2. If a guest cancels a confirmed booking within 3 months prior to commencement, the total deposit amount will be forfeited.
  3. If a guest cancels a confirmed booking within 14 days prior to commencement, the total amount will be forfeited.
 
COVID CANCELLATION:
Guest’s credit cards are processed in accordance with the above seasonal timeframes. If there is a new Govt. related restriction that comes into play after payment has been made, that effects the stay date by prohibiting the guest from travelling, or Clubyamba from accepting guests, then all monies paid will be KEPT IN CREDIT for use at another time within the next 12 months. No refunds are payable. Cancellation due to one or more guest’s personal isolation requirements are the financial responsibility of the guest, and credit will only be offered in the successful rebooking of the room for the same period of time.